Frequently asked questions
What is Zuffari?
Zuffari is an online pet store offering quality products for dogs, cats, and other pets, delivered right to your doorstep in the United States.
Do you sell products for all pets?
Yes! We carry a wide range of products for dogs, cats and small pets to keep them happy and healthy.
Are your products safe for pets?
Absolutely. We only stock trusted, pet-safe brands and carefully check quality before adding items to our store.
How can I place an order?
Just browse our store, add items to your cart, and checkout using our secure payment options. It’s quick, easy, and safe.
Can I change my order after placing it?
You can request changes within a few hours of ordering. After shipping, changes may not be possible. Contact us quickly for help.
Do I need an account to shop?
No, you can checkout as a guest. But creating an account makes tracking orders, saving addresses, and reordering much easier.
Where do you ship?
We currently ship across the United States, including all 50 states. International shipping is not available right now.
How long does shipping take?
Standard delivery usually takes 3–7 business days depending on your location. We also offer faster shipping options at checkout.
How much is shipping?
Shipping costs depend on your order size and location. We often offer free shipping on orders over a certain amount—check our promotions page.
What is your return policy?
We accept returns within 30 days if items are unused, unopened, and in original packaging. Contact us to start a return.
How do I request a refund?
Just email our support team with your order number and reason. Refunds are processed back to your original payment method.
Are there items I cannot return?
Yes, perishable goods like food, treats, or opened hygiene products cannot be returned for safety and health reasons.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options at checkout.
Is my payment information safe?
Yes! All payments are encrypted and processed securely. We never store sensitive card details on our website.
How can I contact Zuffari?
You can reach us by email or through our contact form. Our support team usually replies within 24 hours.
Do you offer discounts or promotions?
Yes! We regularly run sales, bundle deals, and discounts. Sign up for our newsletter to never miss special offers.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking link by email to follow your package until it arrives.